Introduction
Techie Gurus ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Request a consultation or schedule an appointment
- Sign up for our services
- Contact us via email, phone, or web forms
- Subscribe to our newsletter or communications
- Participate in surveys or feedback requests
This may include:
- Name and contact information (email, phone, address)
- Company name and business information
- Job title and role
- Communication preferences
- Information provided during service delivery
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring URLs
- Geographic location (general)
Service-Related Information
When providing IT and cybersecurity services, we may collect:
- Technical environment details (systems, software, configurations)
- Network and security logs
- Vulnerability scan results
- Incident response data
- Compliance assessment information
- User access and authentication data
How We Use Your Information
Service Delivery
- Provide, maintain, and improve our IT and cybersecurity services
- Conduct risk assessments and security evaluations
- Monitor systems and respond to security incidents
- Provide technical support and troubleshooting
- Manage user accounts and access
Business Operations
- Process inquiries and schedule consultations
- Send service-related communications
- Generate reports and documentation
- Comply with legal and regulatory requirements
- Maintain accurate business records
Marketing and Communications
- Send newsletters and updates (with your consent)
- Share relevant security alerts and advisories
- Inform you about new services and offerings
- Improve our website and user experience
Analytics and Improvement
- Analyze usage patterns and trends
- Enhance our services and website functionality
- Develop new offerings based on client needs
How We Share Your Information
We do not sell your personal information. We may share information with:
Service Providers and Partners
- Trusted vendors who assist in service delivery (e.g., cloud hosting, security tools)
- Incident response partners during security events
- Technology vendors (Microsoft, Sophos, Fortinet, Keeper Security, Dell) as necessary
Legal and Compliance Requirements
- Law enforcement or regulatory authorities when required by law
- In response to valid legal processes (subpoenas, court orders)
- To protect our rights, property, or safety, or that of others
Business Transfers
In connection with a merger, acquisition, or sale of assets
With Your Consent
Any other parties you authorize us to share information with
Data Security
As a cybersecurity-focused organization, we implement robust security measures including:
- Encryption of data in transit and at rest
- Multi-factor authentication for system access
- Regular security assessments and vulnerability scanning
- Access controls based on least-privilege principles
- 24/7 monitoring and incident response capabilities
- Employee security awareness training
- Compliance with NIST CSF 2.0 and CIS v8 frameworks
While we use industry-leading security practices, no system is completely secure. We cannot guarantee absolute security of your information.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory obligations, resolve disputes, and maintain business records. Client service data is typically retained according to contractual terms and applicable compliance requirements.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information. To exercise these rights, contact us at connect@techiegurus.com or (586) 580-8130.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to maintain session state, analyze website traffic, and improve functionality. You can control cookie preferences through your browser settings.
Third-Party Links and Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children.
Compliance Frameworks
Our privacy practices align with NIST CSF 2.0, CIS Controls v8, FTC Safeguards Rule, HIPAA, PCI DSS, and CMMC requirements. We sign BAAs and DPAs as required.
California Privacy Rights
California residents have additional rights under CCPA including the right to know, delete, opt-out, and non-discrimination. To submit a CCPA request, contact connect@techiegurus.com.
International Data Transfers
We primarily operate within the United States. US-only storage and backups are available upon request for clients with specific requirements.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post the updated policy with a revised "Last Updated" date. Material changes will be communicated via email or prominent website notice.
Contact Us
For questions or requests regarding this Privacy Policy: call (586) 580-8130, email connect@techiegurus.com, or write to 38555 Mound Rd, Ste 102, Sterling Heights, MI 48310.